Refund policy

Returns and Refunds

If something is wrong with your order, we will put it right. If you simply changed your mind, you can send back unopened items within 30 days of delivery.

Wrong, damaged or defective items

If your order arrives damaged, defective, incomplete or not what you ordered, tell us within 14 days of delivery and send us a photo of the item and the packaging. We will send a replacement or refund you in full, including the shipping you paid, and you do not need to return the item.

Changed your mind

You can return items within 30 days of delivery if they are unopened and in their original packaging. For dietary supplements the safety seal must be intact, and opened bottles cannot be returned for safety reasons. Return shipping for a change of mind is paid by you. Please keep proof of postage.

How to start a return

Email support@nurivita.shop, call +1 754 219 1014 or write through the Contact page, with your order number and the items concerned. We will tell you where to send the parcel. Please do not send anything before you hear from us, because we cannot trace parcels that arrive without a return confirmation.

When you get your money back

We refund to the payment method you used, within 10 business days after we approve it (for a return, after we receive and check the parcel). Your bank may take a few more days to show it.

Customers in the EU and the UK

You have the right to cancel an order within 14 days after you receive it, without giving a reason. This right does not apply to sealed items whose safety seal was broken after delivery. To cancel, contact us as described above.

Cancelling an order

You can cancel an order before it ships. Contact us as soon as you can with your order number. Once a parcel has shipped, the returns rules above apply.

Seller: FR7 ENTERPRISE LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, USA. Phone: +1 754 219 1014. Email: support@nurivita.shop.